Shipping policy

Shipping Policy

Thank you for shopping with Prostride Hockey USA! We strive to provide timely and efficient shipping services. Below you will find detailed information about our shipping procedures, costs, and policies.

1. Shipping Costs

Shipping costs are calculated based on the weight of your order, the shipping method selected, and your delivery location. The shipping cost will be displayed at checkout before you finalize your purchase. We offer various shipping options to accommodate different needs and budgets.

2. Order Processing Time

• Processing Time: Orders are typically processed within 1-2 business days (Monday through Friday, excluding holidays) after receiving payment.
• Order Confirmation: Once your order is processed, you will receive an email confirmation with tracking information.

3. Shipping Carriers and Methods

We partner with several reliable shipping carriers to ensure prompt and safe delivery of your orders, including:

• UPS
• FedEx
• USPS
• DHL (for international orders)

Available shipping methods will be presented to you at checkout based on your delivery address.

4. Delivery Speed

Delivery times vary depending on the shipping method selected and your location. Estimated delivery times are:

• Standard Shipping: 3-7 business days within the continental U.S.
• Expedited Shipping: 2-3 business days
• Overnight Shipping: 1 business day

For international orders, delivery times may vary. Customs processing can affect delivery times.

5. Handling Delays or Service Interruptions

While we strive to ensure timely delivery, there may be occasional delays due to factors beyond our control, such as weather conditions, carrier delays, or high demand. We will notify you of any significant delays as soon as possible and provide updated tracking information.

6. What to Do If an Item Arrives Late or Damaged

• Late Delivery: If your order does not arrive within the estimated delivery time frame, please contact our customer service team at [Customer Service Email/Phone Number]. We will investigate the issue and work with the carrier to resolve it.
• Damaged Items: If your item arrives damaged, please contact us within 48 hours of receipt with photos of the damage and your order number. We will assist you in arranging a replacement or issuing a refund.

7. Returns and Cancellations

• Returns: We accept returns for most items within 30 days of receipt. Items must be unused and in their original packaging. Please visit our [Returns Page] for detailed instructions on how to return an item.
• Cancellations: Orders can be canceled within 1 hour of placing the order. After this period, we may not be able to cancel your order as it may have already been processed or shipped. Contact our customer service team as soon as possible if you wish to cancel your order.

8. Other Commonly Asked Questions

• Can I change my shipping address after placing an order? If you need to change your shipping address, please contact us immediately. We will do our best to accommodate changes if the order has not yet been processed or shipped.
• Do you offer international shipping? Yes, we offer international shipping. Shipping rates and delivery times vary depending on the destination. Additional customs fees may apply.
• How can I track my order? Once your order has been processed and shipped, you will receive an email with tracking information. You can use this information to monitor your order’s status.

If you have any additional questions or need further assistance, please do not hesitate to reach out to our customer service team at [Customer Service Email/Phone Number].

Thank you for choosing Prostride Hockey USA!